Frequently Asked Questions – Seventeen London

Frequently Asked Questions


Is this brand vegan?
Yes. All the 'leather' features on our backpacks are made of artificial microfibre PU, and the 'suede' on our Westminster is also artificial, making our bags 100% vegan!

How do I return a bag?
If you want to send your backpack back to us, simply send us a message to organise a return. 

Do I have to pay to return?
Depending on the reason for return, you may have to pay a small postage fee to get the bag back to us.

What if there's a problem with my bag?
Send us a message via the Contact Us form, or drop us an email at hello@17london.co.uk so we can sort it out!

Where do you ship to?
We ship to many different countries worldwide - just look at our shipping page to see if your country is on there!

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